Question 1

How to Burn a Candle Safely Before Lighting:

Accepted Answer

Before burning, always trim the wick to ¼ inch. You can use a wick trimmer, nail clippers, or scissors. Long or crooked wicks can cause uneven burning, dripping or flaring.
Keep the wax pool clear of wick trimmings, matches and debris at all times.
Always use a candleholder specifically designed for candle use. It should be heat resistant, sturdy, and large enough to contain any drips or melted wax.
For more information on how to burn cadles safely please refer to additional information on our FAQ page or the National Candle Association https://candles.org/fire-safety-candles/

Question 2

How Long Should I Burn A Candle?

Accepted Answer

Maximum burn times vary from candle to candle, so it is important to follow the instructions of our cautionary label for fire safety.   The label is included on the bottom of each candle with the maximum burn times.  Always extinguish a candle if the flame gets too close to the candle holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains (½ inch if a container candle or jar candle).

Question 3

How To  Extinguishing My Candle?

Accepted Answer

When Extinguishing a Candle: 
Use a candle snuffer to extinguish a candle. It’s the safest way to prevent hot wax from splattering.
Never use water to extinguish a candle. Water can cause the hot wax to splatter and might break a glass container.
Make sure the candle is completely out and the wick ember is no longer glowing before leaving the room.
Don’t touch or move the candle until it has completely cooled.
Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.

Question 4

Too Prevent Wood Wick From Smoking

Accepted Answer

Candles should burn no longer than 4 hours; if it starts smoking then blow the candle out and trim the wick once the candle has cooled down.  When their is too much burnt wood showing, it can cause the wick to smoke.

Question 5

Video on Candle Safety Tips from the National Candle Association

Accepted Answer

Please feel free to review the following video Candle Saftey Tips:

Question 6

Are Scented Candles Triggers for asthma or allergies?

Accepted Answer

Though scented candles are commonly used, it is always possible that a particular fragrance may trigger a negative reaction in sensitive people.  Individuals with known sensitivities to specific fragrances may want to avoid candles of those scents.  In addition, consumers should remember to burn all candles, whether scented or unscented in well ventilated area.
 
If you start to feel sensitive to one of our candles, please discontinue use.

Question 7

Why Do I Get Rough, Pitted Tops After Burning?"

Accepted Answer

The rough, bumpy tops after burning a soy wax candle are caused when the hot wax in the melt pool cools and solidifies at an inconsistent rate. This is a feature of soy wax, and not a sign you did anything incorrectly. 
 
This is also a feature  to show that our candles are made with an natural soy wax.

NEW WINTER FRAGRANCES AVAILABLE

Candle Care

Learn Tips and FAQ's